I’ve been thinking about this lately – how to ensure predictable outcomes.
Usual wisdom is to follow a proven process.
Seth’s post today notes the process versus the outcome – and it reminded me to consider further:
Instead of asking, “how did my team do?†we can begin with, “did the system do what it’s supposed to do?â€
and
The process that gets you answers you want most of the time is probably a process worth trusting even when the answers don’t match your belief system in the moment.
So yes, trusting the process is a good default position to take.