Too much doing not enough finishing

The usual problem – why can’t people finish projects?

 

At work we do so much great stuff: clever design, efficient development, reasonable testing, but then we drop the ball when it comes to managing the client.

A client rang me to say they were disappointed with one of the projects we did recently – it was all going fantastically until the final release. It wasn’t tested enough, and the client wasn’t kept informed. The initial 95% was some of the best work we’ve done. The final 5% killed us! I’ve got to work out how to finish these projects properly. This has happened twice this year already!