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The End of Yellowstone

Warning: spoilers Michele and I finished season 4 of Yellowstone earlier this week. What a show. We only discovered Yellowstone two weeks ago (I know, I know) and we binge watched all 4 seasons within that time. It’s probably my show of the year (and it’s only mid January). It sits comfortably with other excellent standouts including The Queen’s Gambit, Godless, Ted Lasso (and...

My iPhone Home screen

Another home screen update. And just like the previous ones (here and here), this is purely for my own interest when I look back in years to come.

Perspective Taking

What is empathy? It’s a word often used to describe… something. In Australia, our federal Government has practically diluted the word of any meaning as a result of their ’empathy training’ deflection of responsibility. Lately, there’s talk of replacing the term with the phrase ‘perspective taking’. I like this. I think it’s helpful. Yes, it has its...

Get Better Soon

I loved this tweet: Bought a ‘Get Better Soon’ card for a colleague. Not sick, just think they can do better.— Emergency&BushfireKits (@EmergencyBK) December 26, 2021 In case the embed code ever stops working, here’s the text of the tweet: “Bought a ‘Get Better Soon’ card for a colleague. Not sick, just think they can do better.” Made me laugh. Made me...

Content Management System (CMS) Trends

Interesting to see the trends in CMS usage over the years: WordPress of course is the dominant player, but check out the growth from Shopify.  Also interesting to see Squarespace rising into 4th position alongside Wix. Looking at Squarespace’s recent S1 filing highlights they have 3.7M unique subscribers.  HubSpot (down at position 18) must be looking at this and seeing a whole world...

Amazon execution

Australia Post Parcel Lockers versus Amazon Hub Lockers In Australia our postal service provides lockers you can get parcels sent to. You get a text or email to let you know a parcel has arrived and they are accessible 24 x 7 to pick up. Very handy. However, they are limited by the logistics capabilities of Australia Post, which means they don’t do deliveries on weekends (seems crazy right, but...

Do I Need to Show the Cookie Consent Popup?

This is a question we are asked regularly – do I need to show those annoying Cookie Consent popups? The answer depends on:  where you are located, and where your target audience is located. Specifically for Australia, where we are based (and predominantly target), it turns out we don’t have to. Here’s the advice from Legal Vision – an Australian Legal advisory:...

Opting out of NPS Surveys

On another topic entirely… This one’s a bit of a pet peeve of mine… it seems every company I interact with these days sends me a survey of some type (usually NPS) after the most minor of contact (eg rate our service after a 30 second web chat bot interaction). I used to ignore most of them, but then they got annoying and I started marking some of them as spam. Which probably isn’t...

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