Use HubSpot Better

Hi, I’m Craig Bailey and this is my personal blog where I write about technology, business systems, HubSpot, marketing strategy and general life experiences. You can read my posts here.

(If you are looking for the Content is King post by Bill Gates it is here)

I’m involved with three agencies in Sydney:

  • The first is XEN Systems. We help government departments and mid-large B2B technology companies with their sales and marketing strategy, including implementation and training in HubSpot 
  • The second is XEN Create. We provide premium graphic design services to companies, with a focus on using the latest AI tools, including Midjourney
  • The third is XEN Solar, where we help high quality solar companies (dealers, installers) with their sales and marketing processes.

I also co-host HubShots, the podcast and YouTube show focussed on getting the most out of HubSpot. We are the creators of the HubShots Framework.

Craig Bailey presenting

Latest stories

Daily HubSpot Tip in your Inbox

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I’ve been sharing a quick, daily HubSpot tip/reminder on my social channels over the past months.

Yes, a new tip each day.

Now I’ve add the option to get it in your inbox – a new HubSpot related tip in your inbox every day.

You can sign up to receive it here (you can easily unsubscribe any time).

(And you can always see today’s tip here.)

What’s if

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I have a bad habit of saying: What’s if… eg: What’s if we get pizza tonight? My wife reminds me that there’s no such abbreviation. Instead I should just say: What if… But I can’t shake the habit (after all these years). So, I’ve decided to make up what the abbreviation is. Here’s what it is: What’s if = What is the situation if (I’m...

How to respond when someone waves at you that you don’t know

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Was walking down the street the other day, and a car passed by. A woman in the back seat was looking at me, and started waving. I didn’t recognise her but she obviously thought she recognised me. In that moment I was a little paralysed – Are they actually looking at me?  Do I wave back? What’s if I’m mistaken and they aren’t looking at me – will I look like a goose if I wave back...

Being disliked

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I read a quote on social somewhere (possibly Instagram) recently but can’t find the source (possibly it’s a version of the Andre Gide quote).

The quote stayed with me though:

“Better to be disliked for who you are, than liked for who you aren’t.”

Impressively Useless

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Let’s chat about those impressively useless people you’ve probably come across over the course of your career. In corporates mainly, and mostly guys by the way. They’re well meaning, nice people, so they’re not not terrible people by any any stretch. But they don’t get much done. They’re really good at presentations, lots of meetings, lots of catch-ups, lots of...

Craving Connection

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Connection. Relationships. What does this even mean these days? Perhaps it’s my years of marketing that have jaded me, but I’m starting to lose my soul seeing all the new automated tools that CRM platforms and AI companies are pumping out. A few years ago HubSpot was speaking about connection with customers – but what does connection really mean? Is it about personal relationships –...

HubSpot Hub Tiers and Feature Allocation

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I’ve been thinking through the reasons to recommend upgrading from HubSpot Pro to Enterprise (when chatting with clients) and the broader implications of HubSpot’s pricing strategy. It’s such a complex area – I’d love to be a fly on the wall when the HubSpot product teams decide which features belong in Pro versus Enterprise and how they adjust these over time...

Panadol versus Vitamins

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You’ve probably heard the panadol versus vitamins cliché a million times – and been ‘encouraged’ to decide on which one you’re going to offer. But it’s not about choosing one of the other, it’s actually about timeframe. What does your ideal client need now (versus later)? Most new clients need a key short term problem solved before they can think more...

Slack Notifications in HubSpot

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A reminder about getting Slack reminders in HubSpot.I quite like how granular you can make the out-of-the-box ‘Other App’ notifications (eg Slack) in HubSpot.eg to get Task Reminders:

And then you’ll get notifications in you HubSpot channel in Slack:

You can also get further control by using Workflows. Lots of flexibility here (simple example via a Company workflow):

The boring but impactful things our clients are doing

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Data 3.0 I’m in my mid 50s now, which means I’m in that stage of life where I’m highly focussed on health. I want to live not only a long life, but also a healthy life. One of the books I’ve been re-reading is the excellent Outlive by Peter Attia. If you’ve read it you’ll recall he discusses the topic of Medicine 3.0. As a quick oversimplification:  Medicine 1.0 was the initial medical...

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